Right of withdrawal
The user has the right to cancel a request without giving any explanation. This right is the right of withdrawal established by art. 102 Royal Legislative Decree 1/2007, of November 16, which approves the consolidated text of the General Law for the Defense of Consumers and Users and other complementary laws.
To cancel a request, you can use the attached form (withdrawal model) or you can notify us by email to INFO@CANTORIAACTIVA.ES or by post to the address C/ PICADERO, 9, 2ºC, ALMERíA (BERJA), 04760.
If you send us an email or written communication, please include the details of your request to help us identify it.
The withdrawal period will expire 14 calendar days from the day that you or a third party indicated by you, other than the carrier, acquired material possession of the goods or in the event that the products that make up the order are delivered separately, to the 14 calendar days from the day that you or a third party indicated by you, other than the carrier, acquired material possession of the last of the aforementioned products.
Once the right of withdrawal has been exercised, the user must send the products delivered to the indicated address (ALBORAN CIUDAD SENIOR S.COOP. AND. C/ PICADERO, 9, 2ºC, ALMERíA (BERJA), 04760) assuming therefore the costs of return. Please note that if you decide to return the items to us freight collect, we will be authorized to charge you for any costs we may incur.
The right to withdraw from the contract will apply exclusively to those products that are returned in the same conditions in which the customer received them. No refund will be made if the product has been used beyond the mere opening of the same, of products that are not in the same conditions in which they were delivered or that have suffered any damage, so you must be careful with the / the product(s) while they are in your possession. Please return the item using or including all of its original packaging with all tags attached. Please do not remove the labels until you are sure you want to keep each item.
After examining the article we will inform you if you are entitled to a refund of the amounts paid.
If the return includes the entire purchase, the correct procedure has been followed and the products are new and unused, we will proceed to refund the total amount of the purchase plus shipping costs within 14 days of receiving the order.
If the return only includes part of the order, the correct procedure has been followed and the products are new and unused, we will only refund the value of the returned products, without the shipping costs.